Delivery Information

Delivery and Returns info

Delivery Time Scales

*UK Mainland does not include Northern Ireland, Isle of Wight, Isle of Man, Channel Islands or other British islands - If you need delivery to these areas, additional charges will apply.

We have 5 different delivery methods to ensure we can offer the best service possible:

• Courier and Royal Mail for In-Stock items
  - FREE Next Working Day Delivery for all orders over £75 (orders before noon)
• Assembled delivery on Stressless & other recliners
  - FREE 1-2 weeks - Click here to see our large item delivery zones.
• Stressless Dining Chairs
  -FREE delivery only applies on orders for 4 or more chairs. We will contact you to arrange a quote for smaller volumes, or can offer free unassembled delivery, or free in stock pick up.
• 2-Man Delivery for large & heavy items (sofas, large mattresses, heavy recliners, etc)
  - FREE for almost all large heavy items: 1-2 weeks - Click here to see our large items delivery zones.
• Desks and Tables: Moll Desks, Dining Tables & Sit to Stand Desks
  - FREE Boxed unassembled delivery
  - Assembled delivery available at £75 per desk. Large volumes by quote
• Assembled collection from one of our stores
  - FREE Simply ask at the time of order: This can include free set up and a walk through the features of your product
• Same day door to door assembled delivery service
  - Subject to availability may be chargeable - ask at the time of order.

NB: Delays are very rare so for any unexpected delays one of our lovely team will be in touch.

Small Items

Our goods are of high quality and deserve careful delivery. The majority of our web orders are delivered by a secure courier, from whom we demand the highest standards.

We are famous for efficiency.

Timescales: If we get your order before 12 Noon on a working day (Monday-Friday excluding holidays), we will dispatch the same day for delivery on the following working day.
(Please Note: orders placed Saturdays or Sundays will be processed on Monday for delivery Tuesday and certain areas, mainly Scottish Highlands, may take an extra day to arrive. Orders with different delivery and invoice addresses take extra time... see below.)

1-Hour Time Slot Available on most web orders - If you provide an email address we will send information for you to track items from our warehouse to your door. For most orders the email allows you to see the approximate time of the delivery (info available on the morning of delivery).

NB: There's one BIG advantage to choosing a supplier like us with multiple stores...
From time to time, we meet the demand for new or rare items by sending them directly from our shop's stock. When that happens you will not get the full tracking info but you will get information from the store! And you'll experience people that enjoy talking to customers!

Royal Mail - 1-3 days
When purchasing a single, small, low-value item (sheets, covers, harnesses, etc) we will often send it by Royal Mail. If we get your order before 12 noon, we will dispatch it the same day.

Are you the exception to the rule?
There are a few exceptions to the rule above that can increase the delivery time scale:

1. Different Delivery Address to the Invoice Address.
   If you specify a different delivery address to the invoice address, we make additional security checks. These checks are to protect cardholders from unwanted fraud.
   The checks typically add 1 to 2 days to the delivery time scale.
2. Not home for the delivery?
   Our couriers will attempt the delivery twice and if you are not home they will leave a calling card with instructions to either collect from the depot or to arrange an alternative delivery date.
   1. Our couriers require a signature and cannot leave it in a safe place or with a neighbor.
   2. Please respond to calling cards ASAP. Otherwise, the courier will return the goods to us. Sadly we are charged by the courier for this return! Your help is greatly appreciated to avoid this charge.

Small Item Assembly:
We can upgrade almost any small item delivery to an assembled or "room of choice" service for a small extra cost. Please discuss at the time of order.

Large Items

Desks, Mattresses, Recliners, Sofas, Tables Etc.

We offer FREE Assembled delivery on big items to a large proportion of England and Wales.

Click here to see our LARGE ITEM delivery area

If you require delivery outside this area or are buying an item that is not listed with 'free assembled delivery' please do contact us for a quote.

Typical Timescales: If your order is in stock, we will contact you by phone to arrange a day and time that is suitable for you.

• If we order the items from a supplier, we will let you know roughly how long this will take. Once in stock, we will contact you by phone to arrange a day and time that is suitable for you.
• Typically we will deliver 2-14 working days after your order has arrived with us.
• Unlike other companies, we can carry your items to the room of choice, install, and remove packaging. If having a full installation is important to you, please contact us and we can discuss your options.

Pre-Delivery checks for large items: Our delivery team is fully trained, but there are some things we ask you to check and arrange before they arrive.

These include:

• Having a parking space available for a Large Lorry (please advise if you need a Van delivery).
• Having a clear walkway from the door to the room of choice.
• Making sure valuables are removed from a position where they could be knocked or broken.
• Notifying the delivery persons if pictures have been removed from the wall so that they do not catch themselves or the items on the exposed nail.
• Notifying us if there is narrow access, tight corner, or multiple flights of stairs before the delivery date so that we can make appropriate arrangements.

If we cannot gain access on the day of delivery, we will discuss with you a safe place for the items to be left, or if you require us to take the items back to the depot then an administration charge may be applicable.

NB: For large deliveries, we often load the lorry the night before. We would appreciate at least 24 hours notice if you cannot be at home for an agreed appointment. We make no charge to reschedule as long as we get this notice. If you are unable to stay in and unable to contact us there will be a re-delivery charge according to the item size and the area (typically £50).